Frequently Asked Questions

Calyx Flowers has put together a list of what we think are the most common inquires or concerns that you may have. We take great pride in our customer service efforts and if you cannot find the answers to your questions here, please do not hesitate to give us a call.

Product Questions

Where do your flowers come from?
Will the plant be in bloom when it arrives?
Is the signature glass vase pictured?
Do the vase and flowers ship in the same box?
Do care instructions come with the plants or flowers?

Customer Service Questions

How can I be sure you have received my online order?
Is it safe to make a purchase with my credit card online?
When will my credit card be charged?
Can I cancel an order?
Do I pay sales tax on my order?

Catalog Questions

Why Calyx Flowers?
May I order a catalog?
Do you offer Gift Certificates?
How do I stop duplicate or unwanted catalogs?
What is your privacy policy?

Web Site Questions

Is my information protected?
Does the site use "cookies"?

Shipping Questions

How are your flowers, plants and preserved products shipped?
Can flowers be delivered on the same day as ordered?
May I have a delivery on Monday or Sunday?
May I change the date of my order's delivery?
May I change the delivery address?
What if the recipient is not home at the time of delivery?
What time will the flowers be delivered?
Can the flowers be sent to a P.O. Box?
Can Calyx Flowers products be shipped abroad?
Do you deliver to hospitals?